Last updated: 28 July 2026
This policy covers stays and experiences booked through Kashmir Explorer. Individual properties may set stricter terms; where they do, the terms shown on the property page at the time you book take precedence, and we will always show them before you confirm.
A reservation is created as pending and the property has 24 hours to accept it. Until it is accepted you are not committed and no cancellation charge can apply. If a property does not respond within 24 hours the reservation lapses and any amount paid is refunded in full.
Unless the property states otherwise, the following applies from the confirmed check-in date:
| Cancelled | Refund |
|---|---|
| More than 7 days before check-in | Full refund |
| 3 to 7 days before check-in | 50% of the booking value |
| Less than 3 days before check-in | No refund |
| No-show, or leaving early | No refund for unused nights |
Kashmir is a mountain region, and passes, highways and flights close at short notice. If a public authority closes access to your destination, or your inbound flight is cancelled by the airline, and you can no longer reach the property, we will refund in full regardless of when you cancel. We may ask for the airline cancellation notice or a public advisory. This does not extend to changes of plan, or to weather that is merely inconvenient.
If a property cancels a confirmed booking, or cannot provide what was booked on arrival, you receive a full refund. Where we can, we will also help you find comparable accommodation for the same dates. We do not charge you the difference if the alternative we arrange costs more.
Cancel from your bookings page, or contact us with your booking reference (it looks like KE-A1B2C3). The cancellation takes effect when we receive it, not when the property acknowledges it.
Approved refunds are issued to the original payment method within 5–7 working days of approval. Your bank or card issuer may take a further few days to post it. Where a booking was paid directly at the property, the refund is settled by the property and we will help mediate if it is delayed.
If something was materially not as described, tell us within 48 hours of check-in so we can raise it with the property while you are still there — problems are far easier to resolve in the moment than after you have left. Photographs help.
Questions about a cancellation or a refund go to our contact page. Please include your booking reference so we can find it quickly.